Return & Refund Policy

Last updated: September 11, 2026

At Dreamglow, customer satisfaction is our priority. We proudly offer a 30-day return policy on eligible purchases. This policy applies worldwide and is intended to provide additional benefits beyond any mandatory consumer rights that may apply under the laws of your country.

Nothing in this policy limits, excludes, or replaces any rights that cannot legally be waived under applicable consumer protection laws.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return under our voluntary 30-day policy, the item should:

• Be in the same condition as received.

• Be unused or show only reasonable handling necessary to inspect it.

• Include all original accessories and components.

• Be returned in its original packaging whenever reasonably possible.

• Be accompanied by proof of purchase (order confirmation or receipt).

To request a return, contact us at:

Email: dreamglow133@outlook.com

Please do not send products back before contacting us. We will provide the correct return instructions and return address.

Returns sent without prior authorization may be delayed or refused where permitted by law.

2. Return Shipping Costs

If you are returning an item because you changed your mind, you are generally responsible for the return shipping costs unless:

• We specifically agree to cover them; or

• Applicable law requires us to do so.

If your item is damaged, defective, incorrect, or otherwise does not conform to your order, we will cover reasonable return shipping costs where required by applicable law and provide an appropriate solution.

 

We recommend using a tracked shipping service, as we cannot guarantee receipt of returns lost during transit.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

• a damaged item,

• a defective product,

• the wrong item,

• or an incomplete order,

contact us at dreamglow133@outlook.com as soon as reasonably possible.

Please include:

• your order number,

• a description of the issue,

• and photos if available.

Depending on the circumstances and your legal rights, we may offer:

• a replacement,

• a repair,

• a partial refund,

• or a full refund.

Your statutory rights regarding faulty or non-conforming goods remain unaffected.

4. Items That Cannot Be Returned

Certain products may not be eligible for return where permitted by applicable law, including:

• personalized or custom-made products,

• perishable goods,

• sealed hygiene or health products once opened,

• hazardous materials,

• flammable liquids,

• gases,

• and gift cards.

These exclusions do not affect your rights if the item arrives damaged, defective, or incorrect.

If you are unsure whether your item qualifies, contact us before returning it.

5. Sale Items

Items purchased during sales or promotional campaigns remain eligible for return under this policy unless a lawful exception applies.

Discounted prices do not remove your mandatory consumer rights.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or variation, simply:

1. request a return for the original eligible item, and

2. place a new order.

If the original item is defective or incorrect, we will provide the appropriate remedy as required by law.

7. Order Cancellation

If your order has not yet entered processing or shipping, we will do our best to accommodate cancellation requests.

Once an order has been processed or shipped, cancellation may no longer be possible, but you may still be eligible to return the item under this policy or applicable consumer law.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• your refund will be issued to your original payment method,

• within 10 business days after approval.

Banks and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we approved your refund, please contact us at:

dreamglow133@outlook.com

Additional Rights by Region

Our 30-day return policy is additional to any mandatory legal rights available in your country.

European Union (EU)

If your order is delivered within the European Union, you generally have a legal right to withdraw from your purchase within 14 days of receiving your goods without giving a reason, subject to applicable legal exceptions (such as clearly personalized products).

 

Where required by EU law:

• standard delivery charges may be refundable,

• refunds may be withheld until returned goods are received or proof of shipment is provided,

• and statutory guarantees for defective products remain fully applicable.

United Kingdom

If your order is delivered in the UK, your statutory consumer rights remain fully protected.

For qualifying online purchases, UK consumers generally have 14 days to cancel after receiving their goods, subject to legal exceptions, followed by a period to return them after cancellation.

 

United States

If your order is delivered in the United States, this 30-day return policy applies in addition to any protections provided under applicable federal and state consumer laws.

Canada, Australia and Other Countries

Customers in Canada, Australia, New Zealand and other countries retain any mandatory consumer rights provided under local consumer protection laws.

Where local law provides greater protection than this policy, those legal rights will prevail.

Return Process

1. Email dreamglow133@outlook.com within 30 days of receiving your order.

2. Include your order number and reason for the return.

3. We will provide return instructions.

4. Ship the item back using the provided instructions.

5. Once received and inspected, we will process your refund if approved.

Contact

Dreamglow

Email: dreamglow133@outlook.com

Customer Support: Available for all return and refund inquiries.